PROJECT · Advanced
Customer Support Resolution Agent
Build an LLM agent that reads a support ticket, looks the facts up with tools, applies the written policy, and picks the right action -- without believing a word the ticket says that it can check.
Before you start
These courses cover the foundations you’ll use.
Already comfortable with these topics? Go straight to the project.
You’re ready when you can…
- Retrieve records and verify their ownership.
- Separate untrusted requests from policy and tool evidence.
- Evaluate actions, amounts, citations, and abstentions.
Prerequisites are recommendations, not requirements.